Aspria
“Reservation Assistant facilitates our organizational work and enables us to delight our guests with convenient functions such as gift certificates. The software helps us take care of our guests attentively and represent our spa as one of the most extraordinary and classy ones. Reservation Assistant was definitely the right choice for Aspria.”
Michael Sieber, Group Technology Director, Aspria
BollAnt´s im Park
„The TAC team not only supported us during the implementation and the training phase, but is also a reliable partner in daily business. Whenever we have questions concerning the software, we receive quick, professional and polite support. This support confirms our choice for TAC."
Petra Litz, Spa Reception Manager, BollAnt´s im Park
Grand Resort Bad Ragaz
"We have been working with The Assistant Company since 2003 and are delighted with our experience with the Reservation Assistant system. Our IT system landscape is very complex and has grown steadily over the past few years. Reservation Assistant is one of our most important IT solutions and it has grown with us, trouble-free. We use Reservation Assistant to manage our guests’ activities throughout our resort. This includes the spa, the medical health centre, the public thermal spa, two golf courses and six restaurants. We also use The Assistant Company´s system to manage our voucher sales and contract management. At all times, meeting our guests' requirements remains our top priority. For example, our customers can plan their entire stay online; the best thing about this being that the treatments are booked directly into the system without any effort of our employees. All the options and functions, which will be continuously developed and optimized, mean that Reservation Assistant delivers exactly what I expect from it."
Ronny Schieler, System Manager, Grand Resort Bad Ragaz
Hyatt
“With its ASP solution, Reservation Assistant is fully in line with our overall trend toward Cloud Computing - purchasing services instead of purchasing servers. The Spa & Activity Software is installed on a database hosted by TAC and that can be accessed via the Internet from a Hyatt anywhere around the world. For us, this means our Spa's can focus on managing the customer not the system infrastructure."
Mike Blake, CIO Hyatt Hotels CorporationLa Mamounia
”La Mamounia is outstanding and unique in every way. These were the expectations we had for our software solutions as well. Reservation Assistant not only met our expectations, we were also impressed by the support of the TAC team. TAC became a professional partner for us, who we can rely on at any time.”
Marianne Nielsen, Directrice RĂ©gionale SPA & Loisirs, La Mamouniamore...
Lindner Hotels AG
"At first, we were only looking for software able to manage the Spa-field efficiently. This software convinced us by its added values, its surprisingly innovative ideas and its very professional implementation"
Gunnar von Hagen, Executive Director Operations, Lindner Hotels AG
Mineral Spa
„We offer our guests the perfect scenery for a stress free break. Reservation Assistant facilitates our operational procedures in the background so that we can dedicate all our efforts to the guests. For example, the software not only manages our CRM system, but also coordinates packages and our personnel resource plan. In other words, we have more time to be there for our guests and make their stay an unforgettable experience. This makes a difference!”
Kim Cook, Spa Manager, Mineral Spa
My AGE
„Reservation Assistant allows us to react flexibly to individual customer wishes, helps our small team coordinate work processes, and saves both time and money. Our guests benefit in two ways: we can be responsive to their wishes immediately and have more time for personal conversations which mean a lot to us. Many thanks to the TAC team for the quick project execution as well as the pleasant and professional cooperation."
Edith Zuschmann, Project Development, MY AGE
Nivea
"Reservation Assistant is not only a very comprehensive, but above all a well-conceived software solution and this is what impressed us right from the beginning. The system is practically relevant and supports us at all stages of customer-oriented service from making a reservation to balancing the accounts. This way our employees have more time to create unforgettable experiences at NIVEA for our guests rather than struggling with bureaucratic issues.
Michael Senge, Project Manager Operations, Nivea Haus GmbH
Parkresort Rheinfelden
„Kurzentrum Rheinfelden has a very long history. For this reason it was important for us to find a software solution that offers sophisticated functionalities, but also respects our traditional values. TAC´s Reservation Assistant offers this combination of technical progress and established practical relevance. We were especially impressed by the possibility to fully integrate Reservation Assistant into our other IT-systems. This allows really efficient administration of data.”
Sven Malinowski, Member of the Management, Parkresort Rheinfelden
Rocco Forte
"Reservation Assistant helps us to deal with the challenges of daily spa and golf management in a flexible way, as well as with our shops. Also the TAC team has proven to be flexible and accommodating to our queries. TAC offers a strong worldwide partner network, that´s why Serenissima, our Data Centre and Financial system provider, as well as being our PMS provider main partner in Italy, has been chosen as our Reservation Assistant integrator. And the many impressive international companies in TAC´s reference list did the rest to convince us."
Emmanuel Clavé, Corporate IT Director, The Rocco Forte Collection
Seepark Janssen
"We make it easy for our guests to relax and escape from everyday life. It is also easy for them to use our Web Shop. Reservation Assistant enables them to buy vouchers online and to make reservations from their homes – 24/7. This is the service our guests deserve!"
Marc Janssen, Manager See Park SPA, Seepark Janssen
Travel Charme
„Managing guest data efficiently is quite challenging and very important for running a service company successfully. The careful and safe handling of data is getting more and more important these days and guarantes a permanently high spa standard. Reservation Assistant and its multi property module allows us to gather relevant information about all our guests. This means that every guest receives the same service whenever he visits one of our spas."
Thomas Haas, Managing Director Travel Charme Betriebsgesellschaften